Revenue and Reservations Manager - Manila Office

Manila City, Metro Manila
Permanent
Full-time

3 days ago

Job DescriptionPosition Summary: The Revenue and Reservations Manager will be responsible for maximizinghotel revenue by developing and implementing revenue management strategies andoverseeing the reservations department.Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or a related field.

Minimum of 5 years in hotel or resort management, with at least 3 years in a leadership role

Strong financial management skills, including budget development and cost control

Exceptional leadership, communication, and interpersonal abilities

Familiarity with local regulations and industry standards

Ability to thrive in a fast-paced environment and manage multiple priorities

Knowledge in Microsoft Office, Opera Cloud and other revenue management tools

Key Responsibilities:Revenue Management:

Develop and implement revenue management strategies that align with the

organization's customer service and personalized experience goals.

Analyze market demand, customer preferences, and pricing trends to set optimal

room rates and pricing strategies that balance profitability and guest satisfaction.Reservations Management:

Oversee the reservations department and ensure a seamless and

personalized booking process.

Manage the reservations system, ensuring accurate and up-to-date inventory

management, rate updates, and room availability.

Monitor reservation channels (phone, email, online travel agencies, etc.) to ensure

prompt and personalized responses to booking inquiries.

Implement and maintain reservation policies and procedures that prioritize guest

preferences and satisfaction.

Train and supervise reservation staff to provide exceptional customer service, handle

special requests, and personalize the booking experience.Customer Service and Personalized Experience:

Foster a customer-centric culture throughout the organization, emphasizing

personalized service and exceeding guest expectations.

Collaborate with the front office and guest services teams to ensure a seamless

transition from reservation to arrival and departure, providing a consistent andpersonalized guest experience.Data Analysis and Reporting:

Collect and analyze guest data, including preferences, feedback, and stay patterns,

to identify opportunities for personalization and improved guest experiences.

Generate reports and provide insights to the management team on guest

satisfaction metrics, revenue performance, and areas for improvement.

Utilize data to develop strategies and recommendations for enhancing customer

service and the personalized experience.Collaboration and Communication:

Collaborate closely with various departments, including sales, marketing, front office,

and guest services, to align revenue strategies with customer service goals.

Communicate reservation-related information, guest preferences, and special

requests to internal teams to ensure a seamless guest experience.

Work with the sales and marketing team to create targeted campaigns that highlight

personalized experiences and attract potential guests.

Maintain positive relationships with online travel agencies and other distribution

channels while ensuring consistency in guest experience and pricing.Technology and Systems Management:

Stay abreast of industry trends and advancements in reservation and guest

management systems.

Evaluate and implement technology solutions that enhance customer service and

enable personalized experiences.

Ensure the accuracy and integrity of guest data in the reservations and customer

relationship management systems.

Provide training and support to staff on reservations and guest management systems

to maximize their effectiveness in delivering personalized experiences.

Curran Daly & Associates

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