Supervisor I, Operations Management

• Ensure new employees are oriented to the organization, its policies, facilities, etc.

• Ensure all work is completed according to established policies, procedures, and standards

• Facilitate Employee Training and Development

• Manage individual and team scorecard per month

• Monitor, assess and provide feedback about employee’s performance

• Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring

• Conduct performance appraisal on a regular basis and participate in annual review process

• Develop and implement PIP if performance is not adequate

• Approve and monitor daily team attendance

• Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output

• Support and drive employee engagement and corporate social responsibility initiatives

• Regularly review the needs of employees

• Help, discuss, evaluate, and resolve personal and work issues among team members

• Inform and monitor employees during times of crisis or disaster to assess situation

• Inform the manager of the current situation of team members and recommend solution

• Submit regular operation performance status reports to local leadership team

• Generate monthly performance update to BU stakeholder

• Update all necessary reports needed by Stakeholders

• Ensure all reports are accurate, updated and submitted on time

• Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results

• Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations

• Review, develop and implement process improvements, departmental goals and objectives

• Conduct monthly operations review and execute action items agreed with the manager and business unit partners

• Manage multiple processes or work functions simultaneously

• Monitor and manage workload and assignments of the team

• Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions

• Manage and facilitate the corrective action process, partnering with the Manager

• Process audit – support annual process audit activities

• Operations Standard – support compliance with established processes

• Complete other duties as assigned

• Must possess a Bachelor's degree, in any field

• Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish

• Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction

• Thorough understanding of complex system support environment

• Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem-solving skills.

• Ability to develop and maintain positive relationships with stakeholders

• Ability to work collaboratively within and across teams

• Must be in current role for 1 year

• Must not have received any Disciplinary Action within the past 12 months

• Must not have any Attendance and Punctuality issues in the past 12 months

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