Supervisor I, Operations Management

Manila City, Metro Manila
Permanent
Full-time

30 days ago

The Bench Talent – Sales Supervisor is part of a structured development program aimed at preparing high-potential individuals for leadership roles within the Sales organization. This role will undergo intensive training and mentorship to build the competencies required to lead teams of Lead Generation Specialists, SDRs, and Account Managers. Upon successful completion, the candidate will be deployed to a supervisory role aligned with business needs.Manages, directs and coordinates one or more segments of the organization's day-to-day operations| Manages the development, implementation and enhancement of operating policies, processes and procedures that affect the organization's short- and long-range goals and strategies | Plans and coordinates operations and special projects in multiple areas (e.g., short- to long-term planning, sales projects, business development, internal communications) | Responsibilities are typically diverse and vary according to the organization's changing needs.Training and Development Phase

Participate in structured onboarding and training programs covering sales operations, enablement tools, and leadership fundamentals
Shadow current Sales Supervisors and participate in peer mentorship and observation sessions .
Complete role-specific simulations and assessments for SDR, AM/AE, and Lead Gen functions

Sales Leadership Preparation

Learn to manage day-to-day operations of a sales team, including performance monitoring, coaching, and reporting
Understand and apply sales enablement tools such as CRM platforms, Gong, and Power BI dashboards
Collaborate with Sales Trainers and Segment Managers to support team readiness and productivity

After Deployment

Assist the Sales Manager/RSM in achieving sales goals and objectives, usually by implementing and revising sales strategies and by directing and motivating the sales team (New Business and/or Retention)
As part of implementing sales and marketing campaigns: ensure data accuracy and completeness for assigned campaigns, assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance.
Leads collaboration with the Sales Support Administrators in providing before and after sales support

Leads collaboration with Marketing Representatives/Teams including Segment Leaders on relevant research, campaigns and projects
Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems.
Keeping track of inventory is a common responsibility. This is typically not something a sales representative would do. The sales supervisor also has control over discounts for certain customers, price changes, deals, promotions, etc.
A number of miscellaneous activities are commonly included, as well. Cold calling and getting your hands dirty in sales rep work often accounts for a portion of your day.
Responsible for the performance and development of the Sales Consultants.
Coordinate with the Sales Manager/RSM to execute and implement sales strategies that ensures attainment of company sales goals and profitability.
Prepare action plans by individuals, as well as by team for effective search of sales leads and prospects.
Effectively communicate with the Sales Manager/RSM to understand training and development needs and to provide insight for the improvement of the Consultants’ sales performance.
Provide timely, accurate prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
Maintain accurate records of all pricings, sales and activity reports submitted by the Sales Consultants.
Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
Ensure that all Business Sales Consultants meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
Set examples for Sales Consultants in areas of personal character, commitment, organizational selling skills and work habit.
Conduct regular coaching and counseling with direct reports to build motivation in service efficiency and selling
Other projects, tasks and duties as assigned

Qualifications:

Must possess at least a Bachelor's/College Degree, any field
Preferably with at least 2 years of leadership experience in sales (Inbound, Outbound, New Business, Retention, Consultative Selling ); or 2-3 years of leadership experience in other relevant sales function
Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)
Strong people and stakeholder relationship management skills
Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
Strong organizational, prioritization and delegation skills
Proven problem solving and analytical skills
Amenable to working in Graveyard Shift

Additional Requirements for Internal Candidates:

Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 month
Must have a Successful or above rating in the last Enabling Performance cycle

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams .Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:.

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