Dental Virtual Assistant

Winning Assistants

  • Philippines
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
Job Title: Dental Virtual AssistantPosition type: Full-timeWork hours: 40 hours/week (EDT)
  • Monday – Thursday: 8:30 AM – 4:30 PM
  • Friday: 9:00 AM – 4:00 PM
Note: Candidate should be flexible to adjust to a full 8:30 AM – 5:30 PM schedule (Monday–Friday) if required by the provider to complete 40 hours.Work days: Monday – FridaySalary: $5 – $6 per hour (depending on experience)Job code: SJM-SageDCWorkplace: RemotePreferred Candidate Location: PhilippinesScope of Work/ResponsibilitiesOverview:We are seeking a highly skilled and proactive Dental Virtual Assistant to support a busy dental practice. This role requires someone experienced in healthcare or dental administrative operations who can work independently, manage multiple priorities, and contribute to a smooth and efficient patient experience.Key Responsibilities:
  • Appointment scheduling and patient reminders
  • Patient records management and data organization
  • Handling patient inquiries via phone, email, and messaging platforms
  • Coordinating with healthcare professionals and internal staff
  • Compiling medical research and preparing reports
  • Document preparation (reports, presentations, spreadsheets)
  • Email and text management (sorting, prioritizing, responding, newsletters)
  • Billing support and administrative assistance
  • Provider support and patient care coordination
RequirementsExperience requirements:
  • Proven experience in healthcare or dental administrative roles
  • Strong understanding of medical/dental workflows and systems
  • Experience with tools such as Planet DDS, Weave, VoIP systems, Slack, Salesforce, WhatsApp, Skype
Skills & Qualifications:
  • Excellent communication skills (written and verbal)
  • Highly detail-oriented and organized
  • Strong problem-solving and critical thinking abilities
  • Ability to manage KPIs, scheduling, and documentation accurately
  • Tech-savvy and adaptable to new systems
Core Competencies:
  • Proactive and self-directed
  • Minimal supervision required
  • Strong organizational and multitasking skills
  • Reliable and consistent performance
  • Patient-centric mindset
  • Professionalism and initiative
  • Growth mindset and willingness to learn
Key Focus Areas:
  • KPI & Performance Tracking
  • Scheduling & Staff Coordination
  • Proactive Initiative & Self-Direction
Preferred Background Experience:
  • Dental Receptionist
  • Patient Care Coordinator
  • Dental Billing Specialist
  • Provider Support
Deal-Breakers (Automatic Disqualifiers):
  • No healthcare or dental administrative experience
  • Requires constant micromanagement
  • Unstable internet or inability to access systems reliably
  • Poor communication skills
  • History of unreliability or inconsistent performance
Basic requirements
  • Must be proficient in speaking and writing English very clearly
  • Must have relevant work experience
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Must be available for video meetings with your camera on (when needed)
Technical requirements
  • Device: Reliable laptop or desktop computer.
  • Internet: High-speed connection (minimum 10 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Webcam for virtual meetings.
  • Workspace: Quiet, professional environment.
Benefits
  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

Winning Assistants