Front Office Supervisor

Cebu City, Cebu
Permanent
Full-time

3 days ago
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Filinvest Hotel: CRIMSON RESORT & SPA MACTANIn accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Front Office Manager, the Front Office Supervisor is responsible for guest registration, guest check - out, cashiering and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries / requests (especially with Chinese/ Mandarin guests).Front Desk Operations

Checks supplies to ensure that stock is sufficient for the expected

business within the covered shift and / or for the day. * Prior to arrivals, prepares all needed documents (registration forms,vingcards, welcome folders, etc.) to facilitate check- in.
desk. * Acknowledges and welcome guests as soon as guest approaches theChecks records for the following:
- Guest Reservation
- Guest History
- Specialized instructions * Assists guests in completing registration form, reviewing entries toensure important details are included. Responsible for following up on
incomplete details.

Directs guests to appropriate lifts and coordinates with Concierge

staff to bring guests to the room. * Coordinates with the employee assigned as group coordinatormatters relating to group arrivals and handling.

Checks for and coordinates requirements like check - in venue, individual /

group welcome drinks, conference kits, rooming list, amenities, and signage. * Blocks rooms: checking room requests like connecting, adjoining, roomupgrades and early check - in. * Prints traces for the group and takes / coordinates action on the matter.

Creates / reviews guest folio and accurately encodes the needed guest

information, e.g., complete name, address, race, origin, mode of payment,
date of birth, arrival / departure details, reservation source, etc * Reviews created folios, and ensures only one profile had been made per guest(merges duplicate profiles, carefully reviewing all details to ensure profile
belongs to only one guest). * Checks and ensures the accuracy of all financial transactions handled and /or endorsed to the Front Desk. * Maintains cashier's float accurately, adhering to specified procedures attimes.

Follows up on vouchers from Travel Agencies and letters of authorization

from companies.QUALIFICATIONS

Bachelors degree in Hospitality Management, Tourism, or related field is an advantage.
Minimum of 2 years of experience in Front Office operations, with at least 1 year in a supervisory role.
Strong leadership, communication, and interpersonal skills.
Proficient in property management systems (PMS) and MS Office applications.
Ability to handle guest concerns with professionalism and provide excellent customer service.
Flexible to work in shifts, weekends, and holidays as required.
Willingness to work in Mactan, Cebu.

Filinvest Group