Cloud Service Desk Engineer

• Resolve internal service desk tickets related to AWS-hosted environments.
• Troubleshoot cloud infrastructure, CI/CD, and application issues.
• Document solutions in Confluence and manage tasks in Jira.
• Participate in on-call rotations to maintain cloud system reliability.
• Learn and assist in AWS automation, Infrastructure as Code, and monitoring tools.

• Service desk or technical support background.
• Strong communication and documentation skills.
• Familiarity with Jira & Confluence.
• Interest or basic skills in AWS, Linux/Windows administration, Bash/Python scripting.

• Hands-on training with AWS, automation tools, and DevOps pipelines.
• Clear career path from service desk to cloud engineering.
• Be part of a mission-driven company improving public sector efficiency.

Tyler Technologies