Solution Design Senior Consultant
- Taguig City, Metro Manila
- Permanent
- Full-time
- HMO for Employee and 2 Free Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities and exposure to multiple accounts
- Minimum 8 years of BPO/BPM experience. It is mandatory to have worked in customer service operations in a managerial role. Prior solution design experience will be preferred.
- Must be knowledgeable on contact center operations along with the RFP process and bid management.
- Must be willing to work on-site in BGC, Taguig.
- Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
- Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain and and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
- Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
- Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
- Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies, etc.