About the Position: Senior Consultant - Solution Design (Taguig) | OnsiteBenefits:- HMO coverage for the employee and two dependents (from Day 1)- Quarterly performance bonuses- Excellent opportunities for career growth and exposure to multiple accountsRequirements:- Minimum of 8 years experience in BPO/BPM industries, with at least some managerial experience in customer service operations.- Prior experience in solution design is preferred.- Knowledgeable about contact center operations, including RFP processes and bid management.- Willing to work onsite at BGC Taguig.Responsibilities:- Client Engagement: Develop tailored solutions to suit client needs and facilitate client interaction sessions.- Market and Competitor Analysis: Collect, analyze, and synthesize market intelligence and competitive data within a specific domain, providing insights for gap analysis and contributing to market intelligence reports.- Process Enhancement: Participate in ongoing process improvement initiatives to achieve project goals.- Contract Management: Draft and review Statements of Work (SOW) to define contractual terms for specific solutions.- Collateral Development: Lead and guide team members in creating marketing materials such as flyers, case studies, and other collateral.
