Information Technology Service Management Consultant
Taguig City, Metro Manila
Permanent
Full-time
5 days ago
The consultant will assess the current IT services, pricing approach, and governance structure to help define a new standardized service catalog and transparent pricing model that aligns with business and IT needs. Key responsibilities include evaluating existing services, cost structures, and governance capabilities, designing a target service catalog leveraging TBM, ITSM, COBIT, and OECD frameworks, and developing a sustainable pricing methodology with chargeback and re-invoicing criteria. The role also includes preparing a Gap Analysis report and a detailed implementation roadmap to support future adoption. WHAT YOU WILL NEED: Minimum 8+ years in IT Service Management, IT Financial Management, or IT Strategy Consulting roles (preferably within FinTech or Financial Services). Framework Knowledge: Strong expertise in TBM (Technology Business Management), ITIL/ITSM, COBIT, and familiarity with OECD transfer pricing guidelines. Financial Acumen: Proven track record in designing IT cost models, chargeback mechanisms, pricing frameworks, and rate cards. Consulting Skills: Demonstrated experience in current state assessments, stakeholder engagement, and building target operating models. Analytical Skills: Strong ability to analyze cost structures, service dependencies, and governance models to deliver actionable insights. Communication: Excellent skills in stakeholder management, presentation, and documentation for executive audiences. Show more Show less