Job OverviewKDCI Outsourcing is hiring a highly organized and customer-focused Luxury Travel Consultant to join our growing travel team supporting a premium concierge client. This role is responsible for handling high-touch travel arrangements, including flights, hotels, and personalized itineraries, using Amadeus GDS. You will serve as a key support for internal account managers and clients, ensuring seamless and professional travel experiences. Weekend and holiday availability is required due to the nature of the role.Job ResponsibilitiesResearch, plan, and book personalized travel itineraries-flights, hotels, and transportation-using Amadeus GDS, ensuring accuracy, cost-efficiency, and alignment with client preferences.Issue, reissue, and manage ticketing tasks while actively monitoring Amadeus GDS queues to ensure timely processing and problem-free travel.Communicate professionally with clients via WhatsApp, email, and phone, delivering courteous, discreet, and culturally aware service to high-net-worth individuals.Monitor “in-trip” clients and respond to real-time travel concerns, providing expert support and proactive solutions, particularly during weekends and holidays.Engage directly with clients to offer expert travel advice and resolve urgent travel needs with professionalism and sensitivity.Coordinate with internal teams, suppliers, and concierge partners to ensure accurate bookings, pricing, and fulfillment of complex or high-touch travel requests.Build and maintain strong supplier relationships, contributing to continuous improvement of services and client experience.Maintain accurate documentation in the CRM system, support invoicing and payment coordination, and stay informed on global travel trends and luxury service standards.Job RequirementsAt least 2 years of experience in luxury travel or concierge services, including personalized bookings such as restaurants or private transfers.Proven hands-on experience with Amadeus GDS-must be proficient in booking, ticketing, and handling re-issues.Prior experience as an Executive Assistant (EA) is highly valued, especially involving complex travel supportBackground in internal team support, handling travel logistics on behalf of account managers or executivesExcellent communication skills and professional demeanor across multiple channels (WhatsApp, Email, Phone)Strong attention to detail in creating client-ready itineraries and proposalsAble to work independently and manage weekend and holiday shifts with minimal supervisionFamiliarity with fare rules, rebooking processes, and documentation standards
