Online Travel Chat Consultant
- Taguig City, Metro Manila
- Permanent
- Full-time
#10th in Fortune Magazine's 2025 World's Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest GroupAt American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day- from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.How will you make an impact in this role?Get a first-class start to your travel career.American Express Travel & Lifestyle Services (TLS) serves American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.Across the globe, TLS has thousands of dedicated colleagues who are passionate about what they do and take pride in delivering exceptional, personalized service to our customers and helping them to unlock unique and memorable experiences from their travels.From learner to leader, see the bigger picture.American Express Card Members can contact us via different channels; e-mail, on-line chat or voice/call. Our tech-savvy Consultants use their passion for travel and their ability to creatively resolve enquiries to deliver an extraordinary experience to our US-based customers who are using chat on the American Express Travel website.This service enables the card members to interact in real-time to access their exclusive programs and unique benefits, gain assistance with website navigation and make bookings. It offers personal choice and convenience to our Card Members and inspires long-term relationships and loyalty along the way.Travel plans change frequently. Here's just some of what you could be doing each day:Consulting with your Card Members so that you can recommend tailored resolutions to immediately meet their needsTroubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the siteAssisting Card Members by expertly booking domestic and international flights, cars and hotelsUsing your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward pointsMulti-tasking as you will be conducting multiple customer conversations simultaneouslyMinimum Qualifications:What you need to thriveA flair for recognizing customer mood and tone through written communication and delivering extraordinary customer care to meet their requirementsAbility to fluently speak and write in EnglishComputer skills are vital as you'll be communicating with multiple customers whilst navigating different tools, all day, every dayResilience and composure to remain positive under pressure and manage your workload efficientlyA problem solver, you'll be able to effectively evaluate cardmember issues and offer the best creative solutions with a view to resolving on the first contactA mathematical mind with an eye for detail and accuracyMin. 1 year live chat experience is a mustStrong time-management, prioritization, and multi-tasking skills as you will be handling several different customer enquiries simultaneouslyHigh level of integrity to work with customer information and meet compliance requirementsThe flexibility to work a shifting scheduleBachelor's degree, associate degree, college undergrads, senior high school graduate may applyAdditional Details:Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, TaguigWorkplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)Work From Home Requirements:Must have at least 25 mbps internet connection plan / speedMust have a private & quiet area to work at homeAmerican Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.To know more about our recruitment process, you may watch this short video -Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).