Start your career in the BPO industry with one of the most exciting roles today! We are hiring CSR - Online Video Sharing Platform in Taguig to join a team that supports one of the world's most popular streaming and video-sharing services.As a Customer Service Representative, you will be responsible for assisting users with their account concerns, video upload or playback issues, content policies, and platform navigation. You will handle customer inquiries via calls, email, or chat, ensuring every interaction is professional, helpful, and in line with the platform’s community standards.Key Responsibilities in Video Sharing Account :Respond to customer inquiries regarding account access, subscriptions, content guidelines, or technical concernsGuide users through troubleshooting steps for video, audio, or platform issuesEscalate unresolved issues to the appropriate support teams when neededDocument interactions clearly and accurately in the systemMaintain a high level of professionalism, accuracy, and empathy in every conversationMeet performance targets including quality, customer satisfaction, and resolution timeJob Requirements :High School Graduate (Old Curriculum), ALS Graduate, Senior High, or College Level * At least 6 months sales ExperienceWith or without BPO experienceStrong communication and active listening skillsBasic computer knowledge and familiarity with online platformsWilling to work onsite in Taguig CityAmenable to shifting schedules
