Production Support Analysts

UST View all jobs

  • Taguig City, Metro Manila
  • Permanent
  • Full-time
  • 12 hours ago
Job Description:We are hiring for Production Operations Analysts, responsible for real-time monitoring, triaging, and providing first-level support across critical production systems. The analysts will actively monitor dashboards and logs using Splunk, Dynatrace, and Grafana and execute operational runbooks, troubleshoot issues, create incidents, and engage the appropriate engineering teams.Key Responsibilities:
  • Monitor system health across applications, infrastructure, APIs, and services using Splunk,
  • Dynatrace, Grafana
  • Review and respond to s, dashboards, and metrics in real time
  • Create, expand, and maintain dashboards and ing to improve observability coverage
  • Perform initial triage using logs, traces, and metrics; identify symptoms and potential root
  • causes
  • Execute runbooks/SOPs for common production issues (restarts, validation checks, health
  • checks, etc.)
  • Create incidents, document findings, and escalate to L2/L3 engineering teams
  • Coordinate with on-call responders during high-priority events
  • Perform routine health checks and proactive monitoring tasks every shift
  • Provide clear communication and shift-to-shift handoff notes
  • Operate within a 24/7 shift rotation, including nights/weekends/holidays
Required Skills:
  • 5+ years of experience in Production Support / NOC / L1 Ops roles
  • Strong hands-on experience with Splunk, Dynatrace, Grafana
  • Ability to analyze logs, metrics, and traces to identify first-level issues
  • Experience executing operational runbooks
  • Knowledge of ITSM tools like ServiceNow
  • Strong communication and documentation skills
  • Ability to work in fast-paced production environments
  • Amenable to work in 24/7 rotational shifts
  • Eagerness to learn new tools and technologies
  • Good communication skills
  • High ownership, reliability, urgency
  • Strong attention to detail
  • Collaborative mindset
Preferred skills:
  • Basic understanding of AWS
  • Familiarity with microservices, APIs, Linux basics, networking
  • Exposure to Prometheus, CloudWatch
  • Understanding of incident management and SRE/DevOps culture
Skills:Production Support,Splunk,Dynatrace,Grafana,About Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST