Asset Servicing Corporate Actions - Assistant Vice President
- Metro Manila
- Permanent
- Full-time
- Manage the entire life cycle of corporate actions, including mandatory, voluntary, and choice corporate actions, ensuring accurate and timely processing to meet client and regulatory requirements.
- Oversee all aspects of class actions, proxy, and structured products, from initiation to resolution, ensuring compliance and optimal outcomes for clients.
- Drive performance management, staff development, training, operational controls, and policy adherence.
- Foster a culture of continuous learning and development by implementing structured career pathing initiatives that align individual goals with organizational objectives.
- Provide mentoring and coaching to team members, encouraging professional growth and skill enhancement.
- Collaborate with Client Services, Bankers, Custody teams, and other Operations organizations to enhance client experience.
- Drive the transformation agenda and work with global teams such as Technology and other transformation groups.
- Lead through effective communication, influence, and people management to drive results.
- Operate effectively in a high-volume, rapid-paced, deadline-oriented environment, manage KPIs to ensure quality and timeliness, and make data-driven decisions for enhanced client experience.
- Proactively manage escalations related to delivery issues, promote process improvement ideas, share best practices, manage risk, identify issues, and escalate as necessary.
- Create an effective control environment within the team, assist in developing, implementing, and periodically performing key controls, and establish effective partnerships with onshore leads/stakeholders through proactive communication, business reviews, and governance models.
- Strong knowledge of Asset Servicing and Securities Market.
- Proficient in SWIFT Messages and Financial Markets.
- High proficiency in Microsoft Office.
- Ability to manage operations with minimal or no supervision.
- Act as the first level of escalation for complex issues.
- Ensure accurate and timely completion of operational procedures.
- Understand, follow, and demonstrate compliance with all Risk and Control regulations.
- Identify, evaluate, and deliver process improvement initiatives.
- Ensure that documentation is maintained up to date.
- Monitor and chase queries to ensure timely completion based on deadlines, urgency, and escalations.
- Conduct process training for new joiners.
- Strong analytical skills with high accuracy and attention to detail.
- Excellent communication skills, both verbal and written.
- Strong client focus: adhering to response time to clients and maintaining high client satisfaction.
- Demonstrated leadership skills: collaborate with and lead others by influence to achieve objectives, with an aptitude for decision-making and problem-solving.
- Assertiveness: willingness and ability to challenge the status quo and express opinions.
- Strong team player and strong interpersonal skills: can build effective business relationships with cross-functional/geographical teams and coordinate with teams to action items.
- Adaptability: effectively organize and prioritize work to meet stringent deadlines.