Assistant Vice President - Operations Leader

Quezon City, Metro Manila
Permanent
Full-time

8 days ago

Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Assistant Vice President - Operations LeaderIn this role, you will be responsible to engage operations and support functions for ensuring success of the program and would be accountable for handling clients and internal stakeholders and partnering with them to successfully run outsourced program.ResponsibilitiesWith previous experience in the Customer Service space with and with confirmed tenure in senior management role in BPO industry and should be a subject matter expert on various aspects of operations.Experience in directly leading and running an Operations team and be directly accountable for outcome metrics in accordance to the agreed SLA by the clientsUnderstanding of Performance measurements and ability to manage day to day performance such as Productivity, Quality, Efficiency, Shrinkage among others.Identifying and leading continuous improvement projects through Lean & Six Sigma Tools for achieving better business outcomeOutstanding customer relationship skillsHolding and representing the Program independently in Customer Reviews and visitBalancing critical issues and customer concernsEstablishing/maintaining a customer-centric culture with outstanding customer relationship skillsHave the ability and experience of cross functional teamwork and partnership skillsQualifications we seek in you!Minimum QualificationPrior Experience in banking domain / industryAbility to handle big teams & create a culture of driving excellence (across geographies)Good Communication skillsCritical and analytical decision-making skillsExpected to take initiative to refine procedures, notify senior management of potential issues, use tact, be discreet and diplomatic in servicing the clientExperience demonstrating Digital and Analytics to drive the service lineWhy join Genpact?Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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