HELLOCONNECT] Client Solutions & Onboarding Manager

Manila City, Metro Manila
Permanent
Full-time

2 days ago

The RoleAt HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.In this role, you will act as bridge between Sales and Operations, owning the client journey from the moment a qualified lead agrees to a Job Description, through pricing, candidate selection, contracting, and operational launch.What you'll do

Deal Ownership & Pipeline Management: Own and manage the end-to-end sales pipeline via Jira Work Management, driving deals through key stages and ensure consistent deal momentum and eliminate bottlenecks.
Commercial & Financial Oversight: Operate and manage internal Margin Calculator, price customized roles with strong financial discipline while safeguarding margin baseline across all deals. Also partner with leadership on pricing strategy and approvals.
Client & Stakeholder Management: Serve as the primary client-facing lead post-JD agreement and confidently engage with EU/US -based executives. Maintain high levels of transparency, trust, and communication throughout the deal lifecycle while managing and aligning internal stakeholders across Talent Acquisition, IT and Workforce.
Cross-Functional Orchestration: Coordinate closely with TA to maintain a strong “Ghost Pipeline” and align candidate presentation with commercial timing and client expectations
Operational Launch Excellence: Oversee transition from signed contract to successful operational go-live while ensuring readiness across all functions prior to launch. Also, proactively resolve risks that may delay onboarding or delivery.

What you'll bring

5+ years of experience in client-facing roles, preferably in BPO, outsourcing, or staffing
Strong background in project management and stakeholder management
Proven ability to handle complex, multi-stakeholder deals
High level of commercial acumen (pricing, margins, financial discipline)
Experience working with international clients (EU/US preferred)
Comfortable working in a fast-paced, high-accountability environment
Strong familiarity with tools like Jira, ATS platforms, and video interview tools is a plus

What we offer

Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location:BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)Are you up for the challenge?The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!#helloconnect#LI-Remote

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