Systems Engineer, Client Onboarding

• Own the technical execution of client onboarding and offboarding engagements and serve as the lead technical contact for the client and internal project team.

• Understand and support the implementation of managed IT services (servers and networking, endpoints, communications, security services, and cloud solutions).

• Partner with the Client Onboarding Project Manager and stakeholders to plan and coordinate technical workstreams for onboarding and decommission projects.

• Ensure deployed components are inventoried in internal tools and documented in customer management systems.

• Participate in post-project reviews (lessons learned) to identify wins, gaps, and process improvements.

• Support planning, testing, and training activities as new products and services are developed and standardized.

• Improve team processes by providing actionable feedback to peers and leadership.

• Build strong relationships with cross-functional peers and internal team members.

• Communicate clearly, verbally, and in writing, with stakeholders at all levels (leadership, vendors, field technicians, and customers).

• Escalate complex technical issues to Client Onboarding Systems Engineers and escalate risks, issues, and blockers appropriately and in a timely manner.

• Perform other related duties as assigned.

• Bachelor’s degree in Information Technology or equivalent experience.

• A minimum of five years of related hands-on work experience deploying IT projects, preferably in an IT managed services environment.

• Microsoft certifications preferred (e.g., Windows Server or Hybrid, Microsoft 365, Azure) or equivalent hands-on experience.

• Microsoft 365 Fundamentals (MS-900) and Azure Fundamentals (AZ-900) preferred, or equivalent hands-on experience.

• CCNP or CCNA, or equivalent hands-on experience.

• Work experience must include supporting LAN-connected devices, or an equivalent combination of education and experience.

• Experience with ConnectWise Manage, IT Glue, or similar customer relationship management (CRM) and documentation platforms is a strong plus.

• Proficient in the Microsoft Office suite of products, including Microsoft Visio.

• Proficient in the Google suite of office products.

• Previous experience deploying multi-faceted IT projects in a matrix environment is preferred.

• Broad technical knowledge across hardware, Windows and Linux builds and configuration, VoIP telephony, LAN networking, mobile platforms (Android and iOS), and remote management tools.

• Experience creating and maintaining knowledge base articles and technical documentation.

• Proficient with Microsoft Active Directory (Windows Server-based AD DS) and Microsoft Exchange (Exchange Server Subscription Edition (SE) and Exchange Online).

• Proficient with current desktop operating systems (Windows 11 and the latest supported macOS release).

• Proficient with router, firewall, switch, and access point configuration and management (Cisco, Meraki, WatchGuard, Fortinet, etc.).

• Has a good understanding of common cybersecurity best practices.

• Self-motivated and detail- and process-oriented, with strong verbal and written communication skills.

• Should be willing to accept a long-term work-from-home arrangement.

• Should be amenable to a permanent night shift schedule.

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