O2C Customer Service Specialist (Temporary)
Japan Tobacco International View all jobs
- Taguig City, Metro Manila
- Temporary
- Full-time
- Process end-to-end O2C customer service transactions, including daily activities and month-end deliverables such as sales order processing, delivery management, and billing document handling.
- Track, manage, and resolve customer and supply chain inquiries, ensuring timely and accurate issue resolution in collaboration with relevant stakeholders.
- Execute J-SOX controls and ensure compliance with Global Operating Guidelines, corporate policies, and GBS procedures to meet internal and external audit requirements.
- Prepare routine operational reports and analyses, monitor KPIs, and identify opportunities for process improvements in coordination with the Team Lead.
- Provide support to the team and participate in cross-functional initiatives, projects, and continuous improvement activities within GBS and the wider organization.
- Deliver customer-focused support to assigned entities by developing strong business understanding and providing expert guidance on O2C and customer service matters.
- Post-secondary education in Finance, Accounting, or a related field.
- 2-3 years of relevant business experience in customer service, finance operations, or a comparable environment.
- Strong analytical skills with a high level of accuracy and attention to detail.
- Proficiency in SAP HANA and strong working knowledge of MS Excel and other MS Office applications.
- Very good written and spoken English communication skills with the ability to interact effectively with internal and external customers.
- Proactive, adaptable, and able to work under pressure and tight deadlines, with a strong sense of ownership and continuous improvement mindset.
- At JTI GBS, we prioritize your well-being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world-class development programs and opportunities to collaborate, grow, and progress across JTI's international markets.
Assessment tests
Interviews
Offer. Each step is eliminatory and may vary by role type.At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.