GSC & Customer Service Specialist

• Manage portfolio phase-in/phase-out, maintain customer/material master data, and ensure accurate demand changes and pricing in system transactions.
• Process and validate Sales and Purchase Orders in SAP, ensuring timely, accurate order execution and continuous supply in coordination with factories, suppliers, and logistics partners.
• Handle shipment processing end-to-end, including transport module activities and monitoring timely delivery to final destinations.
• Prepare and manage SAP and non-SAP documentation (e.g., invoices, packing lists, certificates, customs docs) ensuring compliance with market and legal requirements.
• Support business continuity through backups, address regulatory or operational changes swiftly, analyze impacts, and contribute to J-SOX compliance and audit requirements.
• Execute service PO creation, goods receipt posting, invoice issue resolution, GR/IR clearing, and collaborate with Finance for AP/AR and month/quarter/year-end closing.
• Support people management (if applicable) and handle additional tasks or projects assigned by the supervisor.

• Bachelor's degree in Supply Chain Management, Engineering, or a related 4-year course.
• 3-5 years of Supply Chain and Customer Service experience in a multinational environment, including at least 12 months as a GSC&CS Associate.
• Strong English communication skills (written and spoken).
• Proficient with SAP HANA or other ERP systems, with solid logistics knowledge.
• Competent in MS Office applications.

• At JTI GBS, we prioritize your well-being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world-class development programs and opportunities to collaborate, grow, and progress across JTI's international markets.

Japan Tobacco International