KEY ROLES AND RESPONSIBILITIES: Logistics Planning & Cost Management Optimize logistics networks and reduce costs across warehousing and transportation. Negotiate transport rates and evaluate logistics models for efficiency. Implement cost-saving initiatives and process improvements to maximize working capital. Inbound Management Ensure timely and complete release of imported goods through broker coordination. Monitor shipment schedules and compliance with import regulations. Participate in freight RFQs and manage broker performance. 3PL Management Oversee 3PL operations to meet service level agreements and inventory accuracy. Conduct logistics audits and drive improvements in warehouse and transport systems. Manage inbound/outbound logistics including safety and quality standards. Customer Supply Chain Lead the Customer Service Team under a customer-facing model. Implement Vendor Managed Inventory and ensure accurate order processing. Engage with key stakeholders during business reviews. Countering and Collection Manage the full order-to-cash process. Resolve issues collaboratively with Finance and Sales teams. Reverse Logistics Lead reverse logistics operations in compliance with global standards. Document and correct delivery rejections using SAP. QUALIFICATIONS: Bachelor's degree in Engineering, Business, Supply Chain, or equivalent. At least 7 years in Customer Service and Logistics Management within the FMCG industry. Proficient in 3PL management, inventory and warehouse operations, SAP (SD & MM modules), and ERP systems. Experience in vendor-managed inventory and customer-facing supply chain models. Excellent interpersonal skills, negotiation capabilities, and stakeholder engagement. Familiarity with customs compliance and international trade regulations. Willingness to conduct warehouse and trade visits for customer immersion. Show more Show less