Customer Service and Logistics Manager
- Taguig City, Metro Manila
- Permanent
- Full-time
- Optimize logistics networks and reduce costs across warehousing and transportation.
- Negotiate transport rates and evaluate logistics models for efficiency.
- Implement cost-saving initiatives and process improvements to maximize working capital.
- Ensure timely and complete release of imported goods through broker coordination.
- Monitor shipment schedules and compliance with import regulations.
- Participate in freight RFQs and manage broker performance.
- Oversee 3PL operations to meet service level agreements and inventory accuracy.
- Conduct logistics audits and drive improvements in warehouse and transport systems.
- Manage inbound/outbound logistics including safety and quality standards.
- Lead the Customer Service Team under a customer-facing model.
- Implement Vendor Managed Inventory and ensure accurate order processing.
- Engage with key stakeholders during business reviews.
- Manage the full order-to-cash process.
- Resolve issues collaboratively with Finance and Sales teams.
- Lead reverse logistics operations in compliance with global standards.
- Document and correct delivery rejections using SAP.
- Develop and supervise logistics and customer service teams.
- Collaborate on regional logistics projects and conduct partner reviews.
- Manage SAP systems and lead e-commerce logistics execution.
- Education: Bachelor's degree in Engineering, Business, Supply Chain, or equivalent.
- Experience: At least 7 years in Customer Service and Logistics Management within the FMCG industry.
- Technical Skills: Proficient in 3PL management, inventory and warehouse operations, SAP (SD & MM modules), and ERP systems.
- Analytical & Strategic Thinking: Strong analytical skills, strategic mindset, and structured problem-solving approach.
- Leadership: Proven people leadership, team development, and cross-functional collaboration.
- Customer Supply Chain Expertise: Experience in vendor-managed inventory and customer-facing supply chain models.
- Communication & Negotiation: Excellent interpersonal skills, negotiation capabilities, and stakeholder engagement.
- Process & Results Orientation: Focused on optimizing logistics networks, driving results, and continuous improvement.
- Regulatory Knowledge: Familiarity with customs compliance and international trade regulations.
- Mobility: Willingness to conduct warehouse and trade visits for customer immersion.