Manila City, Metro ManilaMuntinlupa City, Metro Manila
Permanent
Full-time
1 month ago
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Service Desk CoordinatorSummary:Provide technical support to users in an efficient and accurate manner. Considered as the firm's front line and will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Capital One associate value is maintained to the standards set forth by the company.General Responsibilities:Provide application support through remote access tools to resolve internal end user issuesMonitor and respond quickly and effectively to calls or chats received to the Capital One Service DeskInteract with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardwareRemotely access and support end user machines to achieve first call resolutionUtilize Service Now as the ticketing tool to track and escalate tickets for end usersAssist with onboarding of new team members by training and allow others to shadowPerform other tasks that may be assigned from time to timeBasic Qualifications:High School graduateAt least 1 year experience in a call center environment or any equivalent work experienceCommunication skills for written and verbal business correspondencesExcellent problem solving and judgment skillsAnalytical skills for decision-makingPreferred Qualifications:At least 1 year in Tech or relevant work-related experience in a BPO, IT or similar industryAt least 1 year of remote help desk support experience1+ year of Mac support experience1+ year of experience working with Windows 10 Operating systems1+ year of experience troubleshooting Windows 10 Operating systemsNo agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email toCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
