Workflow Automation & Client Success Manager

Philippines
US$1,200-1,500 per month
Permanent
Full-time

1 month ago
Apply easily

About the RoleWe're hiring a Workflow Automation & Client Success Manager — someone who can think strategically, speak clearly with clients, and design automation- and AI-powered solutions that our internal teams can execute on.This is a cross-functional, no-code-savvy role that bridges Sales discovery, AI solution design, and DevOps handoff. You’ll help us scope what’s possible, structure how it should work, and document it clearly for delivery.You do not need to be a coder, but you should be confident in designing intelligent systems using tools like Make.com, Zapier, GPT (OpenAI), Airtable, Notion, and similar platforms.Key ResponsibilitiesStrategy & Discovery

Join Sales calls or review client requirements to understand workflows, pain points, and goals
Run client discovery sessions and translate vague problems into clear requirements
Ask smart questions and propose potential AI/automation-based solutions
Identify opportunities to automate manual workflows or streamline delivery systems

Solution Design & Documentation

Create solution architecture docs or flowcharts using tools like Whimsical, Notion, or FigJam
Design automation flows using Zapier, Make.com, or structured prompts (GPT/OpenAI)
Write solution briefs, task outlines, and handoff documents for the technical team
Collaborate with Tier 2 Engineers and DevOps on feasibility and system design

Delivery Oversight (Light Touch)

Ensure solutions are executed as scoped
Clarify requirements during build, answer blockers, and suggest fixes when needed
Join launch calls or client onboarding to reinforce delivery quality
Help improve handoff flow between Sales → Solutions → Execution

What We Offer

Fully remote role (must be PH-based, async-first culture)
Full-time: $1,200–$1,500/month
Opportunity to work closely with automation experts, devs, and global clients
Training and mentorship in AI tools, process strategy, and automation platforms

Clear growth path into full product strategy or operations architecture role * Minimal meetings – high autonomy, deep focus cultureRequirementsWhat We're Looking For

3+ years of experience in client strategy, technical project management, or workflow design
Strong understanding of automation and AI tools (Make.com, Zapier, Airtable, OpenAI/GPT, Notion)
Excellent written and spoken English
Comfortable translating business goals into workflow logic
Strong process mindset and ability to organize messy inputs
Bonus: Has created SOPs, solution architecture, or product requirements in a past role
Bonus: Experience in SaaS, consulting, or agency operations

Scale Virtually