Service Support Coordinator I
Vertiv View all jobs
- Mandaluyong City, Metro Manila
- Permanent
- Full-time
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titles-it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
- Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
- Provides high-quality and valuable support in Service Contracts Administration
- Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
- Ensures that information logged in the designated databases and systems is accurate and updated.
- Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
- Ensures that information needed by internal and external customers are provided accurately and on time
- Adherence on Quality and SLAs for Contracts Transactions
- Timely submission of assigned Reports
- Improvement on Productivity and Efficiency
- Individual Development
- Adhoc/ Stretch Assignments
- College graduate of any course
- With 1-3 years of related experience
- Additional / Preferred Qualifications:-
- Previous experience within a service environment performing administrative functions.
- Previous experience on supply chain (order management, purchasing and logistics)
- Focused with strong administration, analytical and organizational skills.
- Possesses initiative and a strong sense of ownership and responsibility
- Keen attention to details.
- Comprehensive administrative/clerical/back office experience
- Time management skills
- Must be able to work with minimal supervision.
- Works well with others; team player
- Strong sense/knowledge of the service business
- Fluent English written and verbal skills
- Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
- Transparent and Open Communication