Key Responsibilities IT Infrastructure & Systems Management Manage and maintain company IT infrastructure, including servers, networks, and system security Ensure system stability, uptime, and data integrity across all business units Oversee hardware and software lifecycle management Systems Integration & SAP Management Lead integration of SAP with Finance, POS, Magento, and website platforms Ensure accurate data flow between systems and resolve integration issues Support end-to-end business processes through optimized system configurations Reporting & Data Management Develop, customize, and maintain Crystal Reports within SAP Translate business requirements into detailed financial and operational reports Provide accurate reporting support for finance, sales, and operations teams Business Process Support Work closely with Finance, Sales, E-commerce, and Operations to understand system needs Recommend technology improvements to enhance process efficiency Provide user training and system support when necessary Vendor & Project Management Coordinate with external IT vendors and service providers Lead system upgrades, enhancements, and implementation projects Ensure projects are delivered on time and within scope Qualifications Bachelors degree in Information Technology, Computer Science, or related field 5-8 years of experience in IT infrastructure and enterprise systems management Strong expertise in SAP integration (Finance, POS, Magento, website platforms) Advanced proficiency in SAP Crystal Reports development Solid understanding of business process flows in FMCG or retail environments Strong communication skills with the ability to collaborate across departments Key Competencies Systems integration expertise SAP technical proficiency Analytical and problem-solving skills Infrastructure management Cross-functional communication Project management