Location: JDN IT Square, P. Remedio St. Mandaue City Work Setup: Onsite Schedule: Night Shift Moder Solutions Inc. is looking for an experienced BPO QA Manager to join our growing team! Responsibilities Lead QA strategies, performance audits, and compliance initiatives Partner with key departments to drive quality standards and improvements Use data insights to optimize operations and enhance customer experience Mentor and develop QA Analysts to hit performance goals Qualifications Bachelor&aposs Degree in Business, Finance, Analytics, or related field Six Sigma Certification (Green Belt or Higher) is preferred Proficient in data tools like Excel, Tableau, PowerBI, or similar 7-10 years of QA experience (with 5+ years in a leadership role) Preferably with background in collections, financial accounts, or related BPO domains Why Join Us Collaborative & performance-driven culture Career growth in a fast-scaling company Competitive compensation & benefits Show more Show less