Client Services Officer - AU Financial Account
- Pasig City, Metro Manila
- Permanent
- Full-time
customer experiences. You will be responsible for addressing enquiries, resolving issues,
and providing information to our clients, ensuring they receive accurate and timely
assistance.This position requires a strong understanding of financial products and services, excellentcommunication skills, and a passion for delivering high-quality customer service.Key Responsibilities:Customer Support:
- Respond to inbound customer inquiries via phone, email, and chat regarding
- Provide comprehensive information, guidance, and solutions to meet customer
- Investigate and resolve customer concerns, discrepancies, or issues related to
- Ensure timely and effective resolution while adhering to company policies and
- Adhere to all relevant regulatory guidelines and company policies.
- Ensure that customer interactions are conducted in compliance with legal and
- Accurately document customer interactions, issues, and resolutions in the
- Identify and escalate recurring issues and contribute to continuous improvement
- Confident spoken and written English.
- A positive, helpful, and outgoing personality.
- Experience in customer service, preferably in a financial services setting.
- Very customer-focused with a commitment to delivering exceptional service.
- Proficient in using PC and MS Office tools.
- Understanding of Australian Privacy and KYC framework desirable.
- Competitive salary (depending on skills and experience)
- Allowances of up to P1,000 per week
- Friendly and supportive team environment.
- Australian business hours (morning/day schedule) Monday to Friday
- Please note, this is a full-time onsite role in Ortigas Center (near Robinsons