Customer Sales Assistant

SMX Convention Specialist Corp.

  • Pasay City, Metro Manila
  • Permanent
  • Full-time
  • 1 month ago
1. Receive queries, requests, and complaints from clients via phone call
2. Provide appropriate response to clients and take appropriate action for each call
3. Provide proper validation and pre-screening of requests
4. Coordinate with appropriate resource for resolution of urgent concerns
5. Analysis and handling of critical accounts with complaints
6. First call resolution by:
  • coordinating with Department Managers of concerned units
  • monitoring of escalated complaints
  • outbound calls to buyers to provide feedback on their concern
7. Assist calls of representatives handling VIP accounts
8. Follow up customer calls where necessary
9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers
10. Document all call information according to standard operating procedures
  • Must be a graduate of a Bachelor's degree in Hospitality Management or any related course;
  • Must be good in MS or Computer Literate and other relevant systems/programs;
  • Excellent in Customer Services Skills like communication, interpersonal, and problem-solving abilities;
Entry Level / Junior, Apprentice Hospitality and Tourism Hospitality 1 opening Bachelor's degree graduateSMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

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