Sales & Customer Support Virtual Assistant (SaaS)
- Manila City, Metro Manila
- US$1,200-1,400 per month
- Permanent
- Full-time
Compensation: $1,200–$1,400 USD/month (depending on experience)
Industry: B2B SaaS / Technology
Schedule: Full-time (40 hours/week) | UK business hours (9am–5pm GMT) with flexibilityAbout the Role:
We’re hiring a Sales & Customer Support Virtual Assistant to directly support our sales and customer success activities and keep our sales process sharp, structured, and stress-free. You'll handle customer inquiries, administrative tasks, email and calendar management, enabling our sales team to focus effectively on growth.This is a high-impact, client-facing role that blends warm outreach, light lead qualification, scheduling, and frontline support ticket triage.If you enjoy proactive communication, being in the mix of a fast-moving SaaS team, and supporting sales success — this role is made for you.Key Responsibilities:
- Handling incoming customer queries and support emails / tickets
- Respond to warm leads and email replies from cold campaigns.
- Lightly qualify leads, book discovery calls, and handle objections professionally
- Manage the customer support inbox, ensuring prompt, polished responses.
- Schedule and coordinate meetings using Google Calendar, Calendly, or similar tools.
- Keep CRM records (HubSpot, Pipedrive, etc.) clean and up to date.
- Enroll leads into email workflows and outbound sequences.
- Draft professional, concise follow-up messages and send relevant resources.
- Handle basic support tickets and escalate when needed following SOPs.
- Track daily tasks, meetings, and deal movement to support consistent follow-through.
- 3+ years in a Sales Support, Sales VA, SDR, or customer success role (strong preference to experience in SaaS or tech).
- Based in Metro Manila or other urban areas with stable electricity and high-speed internet.
- Excellent spoken and written English — clear, confident, and client-ready.
- Proven ability to independently manage and prioritize tasks
- Familiarity with CRM platforms like HubSpot, Pipedrive, or similar.
- Organized, tech-savvy, and great at managing multiple tools and tabs (Gmail, Google Sheets, Loom, Calendly, Smartlead, Lemlist, Intercom, etc.).
- Proactive, self-managing, and comfortable working remotely with minimal supervision.
- Backup laptop/device and mobile hotspot for power/internet redundancy.
- Experience working with UK or U.S. clients in a fast-paced SaaS environment.
- Prior exposure to outbound tools and lead engagement workflows.
- Previously used HubSpot and Intercom
- 100% remote, long-term opportunity with a fast-growing global SaaS team.
- High-trust environment with autonomy and support.
- Direct collaboration with a growing, high-performing sales team
- Room for growth, performance-based bonuses, and role expansion over time.
- PH holidays respected; and a flexible working culture
Please submit your resume and a 2-minute intro video explaining why you're a strong fit for this role. Be sure to mention your favorite CRM or outbound tool and how you’ve used it in past roles.