Job Overview:We are looking for a highly organized and self-driven General Virtual Assistant (GVA) with a solid background in BPO or call center operations. This role supports clients in a variety of administrative and operational tasks. Your prior BPO experience will be valuable in handling fast-paced workloads, maintaining service excellence, and adapting quickly to client needs.Key Responsibilities:Provide administrative support including email management, calendar scheduling, and data entry.Handle customer service-related tasks, such as responding to inquiries via email, chat, or voice.Assist in managing CRM tools and tracking customer interactions or sales pipelines.Prepare reports, presentations, and basic spreadsheets as needed.Support marketing tasks like basic research, content scheduling, or list building.Maintain client confidentiality and handle sensitive information with discretion.Communicate clearly and professionally with internal teams and external stakeholders.BPO-Related Duties Highlight:Apply call center experience to manage customer escalations or front-line support tasks.Utilize BPO-standard SOPs and QA protocols to ensure accuracy and consistency in task execution.Leverage multitasking and time management skills from BPO background to meet strict SLAs or deadlines.Perform client account handling, order processing, or tech support, depending on the client's business.Use tools common in BPO (e.g., Zendesk, Freshdesk, Salesforce, RingCentral, or Dialpad).Qualifications:At least 2 years of Virtual Assistant experience, preferably in a fast-paced, client-facing role.Minimum 1-2 years BPO/call center experience in customer service, sales, or technical support.Strong written and verbal English communication skills.Tech-savvy; able to learn new tools and platforms quickly.Experience using G-Suite, MS Office, and project management tools (e.g., Trello, Asana, ClickUp).Must be proactive, detail-oriented, and reliable.Preferred Skills:Familiarity with CRM tools and automation platformsBackground in customer retention, upselling, or lead generationBasic knowledge of eCommerce or social media managementExperience in remote communication and working with international clientsWhy Join Us:Long-term remote opportunityExposure to diverse industries and clientsProfessional development and training supportPerformance-based growth pathSummary:This role is perfect for a BPO professional transitioning into a virtual setup. Your customer-first mindset, ability to manage tasks under pressure, and experience in structured environments make you an excellent fit for supporting global clients virtually.
