Customer Experience Agent (Up to ?45K Base + WFH Set Up + FREE AI Certification)
Philippines
Permanent
Full-time
13 days ago
Customer Experience Agent (Up to 45K Base + WFH Set Up + FREE AI Certification) Work From Home | Night Shift (9:00 PM-6:00 AM PH Time) At GoTeam, you won't just answer questions-you'll be the architect of unforgettable customer journeys. We leverage Filipino brilliance and AI to create innovations that simplify lives globally, elevating the Philippines' reputation as a hub for world-class talent and compassionate technology. This role is central to that transformation. You will be at the forefront of providing exceptional support across the entire customer journey, linking your work directly to AI-driven productivity that makes lives easier on a global scale. Here, you will: Find Purpose by providing exceptional support from pre-purchase inquiries to post-delivery resolutions, making every customer interaction positive and memorable. This directly contributes to GOTEAM's mission of using Filipino talent and AI to solve global problems, framing it as a direct contribution to the nation's progress and pride. Unlock Possibility by becoming a product expert, collaborating across departments, and driving process improvements based on valuable data insights. You will use AI to redefine industries and create new futures, highlighting the global impact of your work originating from the Philippines. Accelerate your Personal Growth by thriving in a fast-paced, remote environment, honing your problem-solving skills, and gaining in-depth knowledge of online operations and logistics. You will have a clear career pathway designed to forge Filipino talent into global leaders, ready to lead the charge in our nation's digital reboot. Accelerate Your Personal Growth Company-provided laptop + second monitor Industry-best HMO for 1 dependent + extended dependents ( 200,000 coverage, private room, 10,000 meds reimbursement) Option to enroll up to 4 additional dependents (siblings, grandparents, partners) via salary deduction 1M Life Insurance Coverage Access to Exceed Institute, Masterclass, and LinkedIn Learning Membership in GoTeam Sports Club, Yoga, and Wellness Programs Unlock Your Possibility Prorated 5 Days Vacation Leave + 5 Days Sick Leave upon regularization 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused) Salary Loan access (post-regularization) Discounts with Sunnies Studios Welcome gift on Day 1 Win a trip to Bali via company raffles Live Your Purpose Join GoTeam Cares volunteer programs 10,000 referral bonus Monthly gratitude events, team dinners, and leadership talks Your Family's Benefits 24/7 financial, legal, and counseling support (up to 4 family members) Free telemedicine consultations Virtual family events and prize opportunities In this role, your mission is to provide exceptional customer support across the entire customer journey, ensuring satisfaction and seamless experiences. You will make a direct impact by: Communicating closely with the warehouse team to ensure timely order processing. Responding to customer emails and live chats regarding product, order, and shipping inquiries. Enhancing customer satisfaction by maintaining in-depth product knowledge and adopting a solution-oriented mindset. Assisting trade members and repeat customers with pre-purchase services, including quotes and membership updates. Handling inquiries related to special orders, including custom and time-sensitive requests. Utilizing Zendesk for order management inquiries while maintaining brand tone. Collaborating across departments to provide accurate, up-to-date information. Compiling relevant data for analytics on order reporting, quality replacements, and returns. Offering feedback to improve processes based on data analysis. Managing customer returns, refunds, and replacements. Working closely with the Marketing & Trade team for successful VIP and Marketing deliveries. This Role Is for You If Experience: You have 3+ years of online operations/customer experience in a fast-growth environment You have experience troubleshooting and problem-solving in customer interactions You have experience in domestic US logistics or the retail product industry Technical Skills: You're familiar with Zendesk and Shopify (required) You're familiar with NetSuite (preferred) Non-Negotiables: You have strong resolution-oriented communication and conflict-resolution skills You are creative, organized, and thrive in deadline-driven environments You have knowledge of the shipping lifecycle and customer service experience You have proven organizational and administrative skills You can collaborate with internal departments to drive improvements Bonus Points: Familiarity with NetSuite The Role at a Glance Compensation: 30,000- 45,000 Schedule: Night Shift (9:00 PM-6:00 AM PH Time) Work Setup: Work From Home Tech Stack: Zendesk, Shopify, and Communication Channels (Email, Live Chats) Reports to: Customer Experience Manager Ready to find purpose in your work, unlock possibilities, and accelerate your growth Your next career chapter starts here. Let's go. Our Hiring Process: Built for Speed and Clarity Apply and take our AI-powered on-demand interview via Multiplai - anytime, anywhere. Meet our Recruitment Team for a live conversation. Proceed to a client interview or assessment. Receive your job offer - fast and transparent. About GoTeam Great Place to Work Certified (4 years in a row!) 85% Employee Engagement Score AI-Powered Performance: We equip you with advanced AI tools, designed to multiply your productivity and unlock your earning potential. 1,000+ team members and growing Mission: Provide 100,000 people with free AI certification via the Vjal Institute Culture: Innovation, inclusivity, growth Go Beyond Employment: Build a Future-Proof Career We're calling on 100,000 Filipino professionals to lead the AI revolution. Get Your FREE AI Certification Join Project 100K - AI Certification for the Philippines , powered by GoTeam. Equip yourself with global-ready skills - 100% free . 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