Supply Chain Specialist - E-commerce

• Coordinate cross-functional planning and resource/asset production to align development and sourcing timelines with operational and departmental schedules to support successful product launches. • Facilitate the smooth onboarding of new products into the supply chain by validating costs, specifications, and system readiness.

• Negotiate supplier agreements to secure favorable pricing, production lead times, and reliability. • Develop and maintain SKU architecture, including naming conventions and classification systems, to ensure consistency across product lines and cross-functional workflows.

• Assist with documentation and compliance tracking for regulated product attributes (e.g., labeling, material certifications, or safety standards).

• Coordinate the supply chain process, including vendor communication, purchase order management, and order tracking.

• Ensure accurate tracking and optimization of all supply chain cost components across internal systems and vendor workflows.

• Identify and resolve supply chain bottlenecks, sourcing disruptions, and planning inaccuracies. • Maintain effective cross-functional communication to ensure supply chain alignment across teams. • Maintain and monitor supplier KPIs through scorecards and performance tracking.

• Quote, book, and track inbound and outbound shipments, ensuring competitive freight rates and on-time delivery.

• Ensure compliance with international shipping and import regulations, including customs documentation, HTS codes, and country-of-origin requirements.

• Resolve freight delays, exceptions, and delivery discrepancies through direct coordination with logistics providers.

• Reconcile shipment statuses, ETDs, ETAs, and payments for alignment across finance, operations, and inventory systems.

• Align logistics performance with supply chain goals, inventory planning, and financial reporting accuracy.

• Coordinate with 3PLs and internal teams to ensure timely and accurate fulfillment.

• Implement and continuously improve scalable, efficient order flow and fulfillment processes to support operational growth.

• Investigate and resolve root-cause issues tied to inventory variance, fulfillment delays, or receiving errors.

• Monitor stock levels and reorder points to ensure timely replenishment.

• Support inventory forecasting by analyzing sales trends and lead times.

• Audit and maintain inventory accuracy across systems to support operational planning and reporting. • Track open POs and inbound stock to ensure timely inventory updates and visibility. • Monitor and reconcile inventory between 3PLs' warehouse management systems and internal platforms. • Provide CX with accurate inventory insights to support clear communication of lead times and restock timelines.

• Act as an operational escalation point for CX-related fulfillment issues, delays, or inventory discrepancies. • Provide timely updates to CX on product availability, order status, and shipment coordination. • Collaborate with CX to improve service-level outcomes and address root causes of operational complaints.

• Lead cross-functional operations initiatives to support business growth, product expansion, and process improvement.

• Develop and maintain SOPs across all operational functions to ensure clarity, consistency, and accountability.

• Drive continuous improvement by identifying inefficiencies, conducting root-cause analysis, and implementing corrective actions.

• Maintain accurate product and freight cost data to support budgeting, margin analysis, and financial reporting.

• Coordinate maintenance of the operations tech stack, ensuring platforms (e.g., Prediko, Flexport, Shopify) are integrated and functioning efficiently.

• Maintain system-wide data integrity across inventory, cost, pricing, and shipment modules. • Ensure accurate and timely synchronization of key operational data across all integrated platforms. • Oversee system configurations and updates to support evolving operational requirements. • Support cross-functional teams in navigating systems and troubleshooting integration or data issues.

• 2-4 years of experience in operations, supply chain, logistics, or a related field

• Strong organizational and project coordination skills with a focus on execution and follow-through

• Ability to manage multiple workflows and timelines across teams and departments

• Comfortable working with data to support planning, tracking, and decision-making

• Clear communicator with the ability to collaborate across functional areas and external partners

• Detail-oriented, process-minded, and proactive in identifying and resolving issues

• Familiarity with inventory, order management, and cross-functional operations processes

• Eagerness to learn, adapt, and contribute to continuous improvement in a fast-paced environment

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