Team Lead (AU Mortgage, Hybrid)
- Mandaluyong City, Metro Manila
- ₱53,000-63,000 per month
- Permanent
- Full-time
- Minimum 2 Years in BrokerForce or comparable outsourcing environments
- Ability to lead a team, provide advice and guidance on handling certain situations such as escalations, service degradations etc.
- Highly motivated and with strong communication skills.
- Demonstrable experience in a similar role working for C-Level or senior leaders/business owners
- Knowing and understanding the standard of staff we are recruiting is very important.
- Loan processing/CSM experience to be able to adequately mentor and coach staff and provide coaching specific to their deliverables (tasks, industry).
- Demonstrated ability to think on your feet and be proactive.
- Fast paced environment for someone looking to grow into a top management role.
- Demonstrable experience in a similar role working for C-Level or senior leaders/business owner
- Maintain strong relationships with Australian mortgage business stakeholders.
- Understand stakeholder needs, gather feedback, and ensure their satisfaction.
- Act as primary point of contact for Australian stakeholders, addressing their needs and concerns.
- Ability to develop effective relationships with their team members.
- Lead, mentor, and supervise the BrokerForce and Outsource teams. Provide guidance, ensure high productivity and quality of work. Manage recruitment, training, and performance evaluation of team members.
- Monitor team performance, encourage feedback from brokers, and provide coaching when necessary.
- Achieve agreed-upon KPIs as per the AU stakeholders.
- Streamline processes and workflows to enhance efficiency and customer experience.
- Ensured compliance with companywide quality control measures to uphold the utmost level of service quality.
- Managed risks associated with an offshore operation and upheld data security standards.
- Effectively and promptly handle any problems, worries, or issues raised by stakeholders or team members.
- Offering paid training program to help you get up to speed and excel in your role.
- Work Set up: Hybrid (2x a week on-site)
- Competitive salary package and annual performance review, monthly rewards and recognition program.
- Opportunity to attend events and travel to Australia.
- Access to knowledge base tools, resource center and training library.
- HMO Coverage up to 2 free dependents (Medical, Dental and Group Life insurance) on Day 1
- Mandatory Government Benefits and 13th Month Pay
- Leave credits and convertible to cash of unused sick leave, paid quarterly.
- Access to Emergency and Bereavement Leave