Own and grow the voice of a global brand across social platforms Create, manage and optimise engaging content for digital audiences Manila-based role in a collaborative, high-performing marketing and communications team Are you someone who lives and breathes content, trends and community engagement Do you thrive in a fast-paced, creative environment where your ideas can shape how people connect with a brand If so, this is your opportunity to lead social media at one of the region's fastest-growing CX and digital transformation companies. We're looking for a Social Media Manager to create and execute our multi-platform strategy, create content that gets noticed and grow a vibrant digital presence. This is a high-impact, hands-on role that sits at the heart of our communications function - where creativity meets strategy and storytelling meets performance. What You'll Do: Manage the day-to-day execution of our social media channels for our house of brand (Probe Group, Probe CX, Convai and Innovior) - LinkedIn, Facebook, X (formerly Twitter), Instagram - aligned with broader comms strategy Create and curate engaging content, including copy, graphics, video and infographics Nurture a positive and active online community - responding to comments, messages and mentions with care and professionalism Collaborate with the extended Marketing & Communications team to support brand consistency and campaign success Use social media analytics to track performance, report on key metrics and inform strategy Stay ahead of platform trends, algorithm changes and engagement tactics - always looking for what's next Support paid campaigns and influencer engagement and assist during reputational or crisis comms moments when needed What You Bring: 5-8 years of experience in social media management, ideally in a corporate or B2B environment Strong copywriting and content creation skills, with a solid grasp of tone, timing and platform-specific styles Experience using scheduling and analytics tools (e.g., Hootsuite, Sprout Social, Buffer) Understanding of online reputation management and community moderation best practices Creative thinking combined with a data-driven mindset - you know what engages, and why Bonus: familiarity with design tools or basic editing skills, plus exposure to social media advertising concepts Show more Show less