Front Desk Receptionists

BE RESORT MACTAN

Lapu-Lapu City, Cebu
Permanent
Full-time

1 month ago

The Front Desk Receptionist in a resort is responsible for providing excellent customer service, managing guest check-ins and check-outs, answering inquiries, and ensuring a smooth and welcoming experience for guests throughout their stay.Key Responsibilities:

Greet guests upon arrival and provide a warm and professional welcome.
Manage guest check-ins, check-outs, and reservations accurately and efficiently.
Answer phone calls, emails, and in-person inquiries, providing information about the resorts amenities and services.
Handle guest requests, complaints, or concerns promptly and professionally.
Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
Process payments and issue receipts for accommodations and services.

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