We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!At Acquire Intelligence, our mission is to help businesses work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.Advance Your Career — Join us today and be part of a team where your work makes an impact!WHY JOIN THE A-TEAM?Come for a career, stay for the fun!HMO coverage for youWork flexibly with our hybrid working environmentYearly Kick-Off Parties with major giveaways (like the car in 2023!)Get recognized through our ‘Value Awards’Grow your career – yes, we love to promote internallyDo meaningful work and collaborate with the best900 promotions given each year2,700+ leadership training coursesA SNAPSHOT OF YOUR ROLEAs a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients. You’ll be responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities. Your goal is to build strong relationships with decision-makers, deliver value through data-driven insights, and help clients maximize their investment in Riskonnect’s solutions.YOUR DAILY RESPONSIBILITIESEnsure good customer health across your client bookExecute ongoing adoption improvement plans (Onboarding, Web training, Email Campaigns, etc.)Manage client renewals and build strategies to retain and grow accountsMaintain regular contact with key stakeholders; schedule stewardship meetingsDrive resolution of identified issues and escalate when necessaryUnderstand, document, and monitor customer outcomesCollaborate with Success Consultants on client requests and attend status meetingsTranslate client needs into actionable solutions across the organizationRecommend and coordinate lifecycle improvementsExecute corrective action plans for at-risk customersTrack and report on results from action plansIdentify upsell and cross-sell opportunitiesMap stakeholders to personas and tailor engagement accordinglyPartner with Account Executives for QBRs and growth strategiesManage feature request feedback loopStay informed on Riskonnect products and industry trendsA BIT ABOUT YOU5+ years in a customer-facing role within the Enterprise Software or SaaS industryStrong ability to track and organize action items for 20–30 enterprise clientsProven skills in stakeholder relationship management using remote toolsExperience developing senior-level client relationshipsAbility to analyze customer behavior and recommend adoption strategiesEmpathy for customers and a value-driven mindsetAnalytical and process-oriented thinkerStrong written and verbal communication skillsSound judgment and decision-making abilities8+ years of experience in the Insurance or SaaS industry preferredWHAT SUCCESS LOOKS LIKEConsistent achievement of retention and expansion goalsStrong client relationships with measurable adoption improvementsClear documentation and timely escalation of client issuesSeamless collaboration with cross-functional teamsWHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:Curious and Clever – Smart questions spark smart solutionsEntrepreneurial Energy – Think like an owner. Solve like a founderFast with Intent – We move fast and deliver real resultsLaugh and Learn – We don’t take ourselves too seriously, just our resultsWhat are you waiting for? Join the A-Team and experience the A-Life!Join the A-Team and experience the A-Life!
