Customer Success Manager
World Host Group
- Pasig City, Metro Manila
- US$300 per month
- Permanent
- Full-time
- Act as the main point of contact for key assigned clients.
- Build strong, long-term relationships with customers, ensuring they feel supported and valued.
- Maintain and grow revenue per client by identifying opportunities for upselling and cross-selling hosting products, domains, and related services.
- Proactively monitor client health metrics, such as:
- Monthly revenue per client
- Number of active products per client
- Number of domains under management
- Cancellation trends
- NPS / CSAT scores
- Work closely with the support and sales teams to ensure clients receive timely care.
- Provide periodic check-ins and account reviews to identify areas for improvement or growth.
- Manage client retention efforts, addressing potential churn risks before they escalate.
- Prior experience in account management, customer success, or hosting industry support preferred.
- Excellent communication and relationship-building skills.
- Strong understanding of web hosting, domains, and related technologies (or willingness to learn).
- Comfortable working with data to track KPIs and make decisions.
- Proactive, self-motivated, and customer-focused mindset.
- An exciting opportunity to shape lasting client relationships and elevate their web hosting experience.
- A supportive, collaborative culture where your expertise drives customer satisfaction and retention.
- Competitive compensation with growth opportunities in a truly global business.