Technical Support Associate for the Largest Search Engine
Taguig City, Metro Manila
Permanent
Full-time
8 days ago
Description: Duties and Responsibilities: Provide customer and technical support to customers through inbound phone, chat and email requests. Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures. Qualifications: At least 2 years in college education Preferably with minimum of 6months call center experience Basics knowledge in computers including operating systems, hardware and internet. Knowledge in basic networking and software troubleshooting is an advantage. Conversant in the English Language Strong customer service orientation Willing to work in Taguig on shifting schedules Requirements: Skills: Analytical, Good Communication (listening, verbal, written), Computer/Technical Literacy, Adaptability/Flexibility