Job Title: IP Telephony Assist in defining requirements for data center technology components and infrastructure Design and build network architecture for data centers ensuring scalability, reliability and security Collaborate with cross functional teams to ensure the smooth functioning of the infrastructure Conduct testing efforts to identify and resolve any issues or vulnerabilities in the network architecture and design Stay updated with the latest advancements integrating innovative approaches for improved performance and efficiency Proficient in IP telephony (Cisco Call Manager/ CUCM) and Contact center admin skills Responsibility Areas: Telephone Handsets Install and setup phones Remove and store phones New store setups Conference room support Headset Support Dialtone issues Cannot dial issues Troubleshoot Call Quality Jabber Soft Phone Hardware MCS Cisco Support CallManager Support Unity Voicemail Support E911 Cisco Analog VG310 port resets/troubleshooting ATA187 Device Support Store Retail Paging Support Fax Line Dialing POS Dialing Support E911 ELIN Programming Alerting MS Team Voice Assign DID to Teams phone User phone request Troubleshoot call quality DID Numbers Assignments Call Routing Abbreviated dialing Conference Room Support Phone Troubleshooting Moving/Setup phones SIP Trunks Troubleshooting Monitoring Call Routing