IT Service Desk Engineer (L3/ MSP)

Philippines
Permanent
Full-time

12 days ago
Apply easily

Company DescriptionTreantly is a Canadian-based recruitment agency that facilitates the connection between businesses in North America and exceptional remote staff in the Philippines.The Remote MSP IT Engineer will be responsible for delivering technical support to clients entirely in a remote capacity. This role focuses on troubleshooting, maintaining, and securing client IT environments using remote monitoring and management (RMM) tools. The ideal candidate is detail-oriented, an excellent communicator, and experienced in handling multiple client environments while resolving issues efficiently.Job Responsibilities:

Provide Tier 2/Tier 3 remote technical support for client desktops, servers, and networks.

Respond to and resolve support tickets via helpdesk, phone, and remote access tools.
Monitor client environments through RMM tools to proactively identify and address issues.

Administer and troubleshoot Microsoft 365, Azure AD, and Google Workspace.

Manage remote patching, updates, and security hardening across client systems.

Support backup and disaster recovery solutions remotely.

Troubleshoot and resolve network-related issues (VPN, firewalls, DNS, DHCP).

Maintain accurate documentation of client environments, solutions, and processes.

Collaborate with senior engineers on remote IT projects such as migrations, upgrades, and cloud deployments.

Provide clear communication to clients, ensuring excellent customer experience during issue resolution.

Requirements

3+ years of IT support experience, preferably within an MSP or multi-client environment.

Proficiency in Microsoft Windows Server, Active Directory, and Group Policy administration.
Strong knowledge of Microsoft 365, Azure AD, and Exchange Online.
Experience using PSA (e.g., ConnectWise, Autotask) and RMM tools (e.g., NinjaOne, Datto, SolarWinds).
Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and firewalls.
Experience with virtualization (VMware, Hyper-V) and remote backup technologies (Veeam, Datto).
Strong troubleshooting and diagnostic skills across remote hardware, software, and network support.
Excellent remote communication, documentation, and customer service skills.
Customer-first mindset with the ability to explain technical solutions clearly to non-technical users.
Highly adaptable and resourceful, with a proactive approach to problem-solving.
Ability to manage multiple client requests and prioritize effectively in a remote setting.
Motivated to learn new technologies and grow within a fast-paced MSP environment.
Preferred Relevant IT certifications (CompTIA A+/Network+/Security+, MCSA, Azure Fundamentals, CCNA) preferred.

BenefitsWhat we Offer:

Opportunities for growth and advancement
Competitive compensation package, including Philcare HMO

Work Hours:

Full-time, Eastern Standard Time business hours, Remote

Treantly