Job Description Join Our IT Dream Team: Helpdesk Analysts Wanted for a Work-Life Balance Revolution! Are you craving a career where you can excel professionally without compromising your personal life Look no further! Join our client's team as a Helpdesk Analyst , a leading Managed IT Provider committed to fostering a healthy work-life balance for all employees. As the first point of contact for our client's valued customers, you'll be the hero solving hardware, software, and network issues via phone, email, or chat. With flexible schedules and remote work options, you'll have the freedom to prioritize family time while still making a significant impact in the tech world. Embrace a fulfilling career where you can thrive both at work and at home. Apply now and experience the perfect blend of professional growth and personal well-being with us! Employment Type: Full-time Shift: Shifting Work Setup: Onsite, Makati Salary: PHP 40,000 - PHP 45,000 Seeking Tech Savvy Superstars: Do You Have What It Takes College Degree or equivalent. Strong verbal, written, and typing skills. Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Help Desk Analyst's success. Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within the scope of the position's responsibilities. Always display the utmost professionalism with team members as well as end-users. Ability to function well in a high-paced and at times stressful environment. Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found. Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions. Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research. Solve, Support, Succeed: Your Daily Quest: Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues. Provide over-the-phone, email, and chat support. Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue. Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer's reported issue. Properly ticketing all customer requests with detailed information regarding the issue reported. Help Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay informants action back to the customer or other support team members. Maintain a regular and reliable level of attendance. Balance Your Life, Boost Your Career: HMO coverage upon regularization Competitive Package Prime office location Work life balance Standard government and Emapta benefits Total of 20 annual leaves to be used on your own discretion Fun engagement activities for employees Mentorship and exposure to global leaders and teams Upskilling through Emapta Academy Career growth opportunities Diverse and supportive work environment Meet the Wizards Behind the Tech Curtain: Our IT Provider's Story Join the ranks of our esteemed client, a US-based investment firm specializing in early-stage technology companies. They've made their mark in diverse industries, from financial services to artificial intelligence. By offering unwavering technical and management support to their portfolio companies, they're redefining the standards for innovation. At our client, you'll experience a vibrant work environment, diverse opportunities, and the chance to be a part of something extraordinary. Who are we Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. #EmaptaExperience
