
Integration Senior Analyst (US Shift)
- Manila City, Metro Manila
- Permanent
- Full-time
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Retirement benefits
- Paid Time Off and other leave of absence
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
- Manage all aspects of the client lifecycle, including testing support for industry preparation related to settlement and asset services.
- Provide testing support and respond to client inquiries regarding account setups, file access, and subscriptions.
- Ensure operational readiness and a successful transition to production by the implementation date.
- Provide client support on Day 1 of the Go-Live.
- Take ownership of the client lifecycle and ensure timely resolution of any issues that arise.
- Successfully manage multiple client projects simultaneously.
- Build and maintain strong relationships across all teams involved in client onboarding.
- Identify and implement opportunities for efficiency by collaborating across teams and the broader DTCC organization.
- Create and maintain project documentation as needed (e.g., project status reports, SOPs, project plans, test plans).
- Serve as the voice of the client when appropriate, offering feedback and potential recommendations to Product Management.
- Effective resolution of technical issues and seamless integration of new accounts.
- Bachelor's degree preferred or equivalent experience
- Minimum of 2 years of related experience in the Financial Services industry
- Technical Knowledge: Strong knowledge of technical implementation processes and system navigation
- Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently
- Client-Facing Skills: Excellent communication and interpersonal skills to interact with clients and internal teams
- Analytical Skills: Strong analytical skills to assess and improve technical processes
- Familiarity with DTCC platforms, especially SIFMU DTC and NSCC systems, is a plus