Program Manager – Growth, AI Transformation & Operational Delivery
Taguig City, Metro Manila
Permanent
Full-time
5 days ago
Company Description iOPEX Technologies is a new-generation Digital service provider that offers optimized Digital Engineering, Operations, and Studio Services. We pride ourselves on creating innovative products and solutions for traditional and new-age businesses, all while maximizing the efficiency of existing infrastructures. Our commitment to customer-centricity and our ability to undertake challenges and risks make us a reliable partner for Fortune 500 clients. Our highly skilled team, robust IT infrastructure, and adherence to international quality standards ensure world-class service delivery. We continuously invest in innovative delivery models to balance sustainable cost management with enhanced customer experiences. Role Description This is a full-time on-site role for a Program Manager - Growth, AI Transformation & Operational Delivery, located in Taguig. The Program Manager will be responsible for managing growth initiatives, leading AI transformation projects, and ensuring the successful delivery of operational tasks. This includes coordinating cross-functional teams, driving strategic initiatives, monitoring project progress, and ensuring that all projects align with organizational goals. The role demands exceptional leadership, planning, and execution capabilities to achieve desired business outcomes. This is a hands-on leadership role. You'll drive AI-enabled growth, lead operational delivery across global accounts, and embed transformation into the fabric of our teams. You'll be onsite, in the trenches, building trust, solving problems, and delivering results that matter. Key Responsibilities ???? Growth & Transformation Lead strategic growth initiatives including account expansion, upsell opportunities, and transformation programs Co-create AI and automation roadmaps with clients and internal stakeholders Translate business goals into executable delivery plans with clear metrics and milestones Drive value creation through digital solutions, process reengineering, and innovation Operational Delivery & Excellence Own day-to-day delivery across CX, support, and back-office functions, ensuring SLAs, KPIs, and client expectations are consistently met Implement governance frameworks for performance tracking, escalation management, and continuous improvement Be hands-on with numbers-analyze trends, forecast risks, and drive data-backed decisions Collaborate with WFM, Quality, Training, and Support teams to ensure operational readiness and agility Lead root-cause analysis and corrective action planning with a culture of accountability and ownership ???? Leadership, Culture & Talent Development Be physically present onsite to lead, engage, and energize teams Mentor delivery managers and support leads to build a high-performance, future-ready talent pipeline Foster a culture of recognition, resilience, and results through structured engagement and feedback Ensure cultural alignment-model values of ownership, excellence, and proactive leadership Align hiring, training, and upskilling initiatives with long-term account goals and transformation needs Ideal Candidate Profile 8+ years in program management, delivery leadership, or transformation roles in BPO, CX, or tech services Strong understanding of operational delivery frameworks and AI/automation technologies Hands-on with numbers-comfortable with data analysis, forecasting, and performance metrics Proven ability to lead cross-functional teams and manage global client relationships Onsite-first mindset-committed to leading from the ground, not just from the screen Cultural fit: values accountability, ownership, and excellence in every interaction Excellent communicator with a leadership presence that inspires trust and drives action Why iOPEX ???? Lead high-impact programs at the intersection of AI and operations ???? Work onsite with visionary leaders and global clients on transformation journeys ???? Be part of a culture that values recognition, ownership, and excellence ???? Shape the future of intelligent delivery from our flagship Philippines hub Ready to lead with purpose and transform with impact Apply now and be the force behind the next wave of growth and delivery excellence at iOPEX. Show more Show less