Hubspot Expert & Data Analyst

Metro Manila
Permanent
Full-time

7 hours ago

The HubSpot Expert & Data Analyst is responsible for taking ownership of CRM, reporting, and data analysis needs. This role is designed for someone who can function independently, proactively identify improvements, and create scalable solutions to make teams more efficient, and data driven. The Analyst will build and optimize workflows, dashboards, and automations in HubSpot, while also pulling and analyzing data from multiple sources to generate insights for Customer Care, Customer Success, and leadership teams.This is an individual contributor role at a manager-level skillset — ideal for someone who thrives on problem-solving, creative execution, and cross-functional collaboration without needing heavy oversight. The Analyst will partner with Customer Support and Customer Success leaders to define and track key metrics, ensure data accuracy and usability across systems, and communicate findings clearly to both technical and non-technical stakeholders.DUTIES AND RESPONSIBILITIES

Own the design, creation, and optimization of HubSpot dashboards, workflows, automations, lists, and reports
Develop scalable processes in HubSpot to improve team efficiency and ensure accurate, actionable reporting
Pull, analyze, and synthesize data from HubSpot and other sources to identify trends, risks, and opportunities
Partner with Customer Support and Customer Success leaders to define and track key metrics (e.g., CSAT, churn, time to resolution, retention)
Proactively recommend process improvements and data-driven solutions to enhance reporting, tracking, and decision-making
Ensure data accuracy, consistency, and usability across systems
Communicate findings clearly and persuasively to technical and non-technical stakeholders

QUALIFICATIONS

5+ years of hands-on HubSpot experience, including advanced workflows, automations, dashboards, and reporting.
3–5 years of data analytics experience, with proven ability to pull and analyze data from multiple sources and present actionable insights
Associate degree or bachelor’s degree holder to any related course
Excellent English communication skills, both written and verbal
Strong problem-solving skills and ability to work independently with minimal direction
Strong data literacy and analytical skills
Experience with data visualization tools to present complex data in a clear and compelling way
Excellent communication, storytelling, and collaboration skills to effectively convey insights and influence decision-making
Experience supporting customer support and/or customer success teams, with knowledge of the metrics that drive those functions
Prior SaaS industry experience
Track record of building scalable processes that improve reporting and team efficiency
Familiarity with other BI or analytics tools (e.g., Tableau, Looker, Power BI)

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.All information will be kept confidential according to EEO guidelines.Privacy Notice & ConsentWe value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume.This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. Your personal data will be processed in accordance with the Data Privacy Act of 2012.You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our Data Protection Team at dpo@genfinity.net .By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.

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