Operations Assistant
BSA Solutions Inc.
- Cebu City, Cebu
- Permanent
- Full-time
- Full-time, permanent position.
- Office-based in vibrant Cebu City, offering a supportive and collaborative work environment.
- Grow and develop your career with us through our technical and professional development programs.
- Right place to start your career with generous benefits + personalised learning and development.
- Answering Calls: Serve as the first point of contact for incoming calls, providing professional and friendly assistance to guests and addressing their inquiries and requests in a timely manner.
- Responding to Requests and Enquiries: Handle guest requests and inquiries promptly and efficiently, ensuring a high level of customer satisfaction. Coordinate with relevant departments to fulfill guest needs.
- Housekeeping Allocations and Requests: Assist in managing housekeeping tasks, including room allocations, scheduling, and addressing any housekeeping-related requests from guests or staff members.
- Daily Handover: Conduct thorough and accurate daily handovers to ensure smooth communication and coordination between shifts. Relay important information, updates, and specific guest requests to the next shift.
- Reservation Calls: Assist in managing reservation calls, providing accurate information about room availability, rates, and hotel amenities. Process reservations and ensure proper documentation.
- Room Inspections: Conduct regular room inspections to ensure cleanliness, functionality, and adherence to quality standards. Report any maintenance or cleanliness issues to the appropriate departments for prompt resolution.
- Operational Flow of the Day: Contribute to the efficient operational flow of the hotel by coordinating with various departments, including housekeeping, front desk, and maintenance. Assist in resolving any operational challenges that may arise.
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking abilities.
- Attention to detail and a commitment to delivering high-quality service.
- Ability to work effectively in a fast-paced environment.
- Previous experience in a hospitality or customer service role is preferred.
- Proficiency in using hotel management software or reservation systems is a plus.
- Flexibility to work varying shifts, including weekends and holidays.
- Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
- Comprehensive and generous HMO benefits package for you and one dependent from the start date.
- Personalized professional development coaching and mentoring to help you map out your personal and professional development plan.
- Broad selection of exciting and engaging social events to embrace as a vibrant BSA community.
- Psychologically safe environment for you to develop your skills and talent consistent with BSA values and
- Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.