NA Cash Collections Specialist

• Responsible for communicating account details to customers;
• Prepares the monthly statement of accounts to be sent to the customers;
• To send aging statement / invoice copies and other documents needed by customers to process payment
• Communicates with customers A/P Team via phone or email on the customers’ payments /payment status;
• Communicates to Accounting the payment remittance details in order for Accounting Team to apply payments accordingly;
• Ensures that Lexmark denials on deductions are communicated and/or uploaded timely to the customer and payments are received accordingly.
• Ensures that any payment or payback delays are escalated accordingly through the established escalation process within the Sales Team

• Prepares AR Aging reports on a regular basis to understand the status of the account;
• Responsible to ensure that account being managed meets monthly Corporate target for

• Coordinates with Order Management Team on invoicing issues in order to have these rectified/resolved;
• Coordinates with MPS Billing Teams on Invoicing issues and concerns and ensures that these are resolved/rectified timely;
• Ensures that Non-Compliance charges are written-off at the last day of the month;
• Coordinates with Distribution Team to validate claims from customers that are logistical in nature and ensure these are resolved within pre-defined SLA;
• Coordinates with Sales and Marketing Teams relating to customer’s claims for rebates, price discounts, special bid pricing that were taken via deduction from customers account;
• Manually transfer marketing deductions appearing on the account to the appropriate marketing processor;
• Coordinates with Sales Teams on escalated payment issues and billing inaccuracies attributed to initial information provided by Sales team;
• Coordinates with the Returns Management Team relating to returns deduction issues taken by customers on their payment;
• Coordinates with the Supply Chain Practices – Center of Excellence (SCP-COE) Team on any electronic data interface issues/concerns and sees to it that these are immediately addressed;
• Requests appropriate Tax Exempt Certificates from customers and validates this with Corporate Tax Department when customers declare being tax exempt;
• To make sure that delinquent items are cleared on a timely manner especially those that are over 180 days where the target is zero (0) lines over 180 days.
• To manually match debits and credits, however, may need to engage Accounting’s help if application is in bulk or consists of numerous line items
• Responsible to run Daily Credit Pend Reports to ensure that payment information or current account status is provided to Credit Management team in order to release order off credit hold;
• Researches any unapplied cash on the account and applies it accordingly;
• Initiates conference calls with customer’s A/P to discuss account status or any issues on the account
• Ensures that defined Service Level Agreements (SLAs) are met in the performance of collection and account management activities to ensure that subsequent appropriate actions are not hindered from progressing;
• Escalates issues based on the defined escalation process for the departments interacting with;

• Updates actions taken via comments on the company’s Enterprise Resource Planning (ERP) system for all invoices appearing on the customer’s account;
• Uploads supporting documents and creates billing adjustments to the Real Time Billing Adjustments (RTBA) Tool and ensures that these are approved accordingly in the system;
• Uploads supporting documents and creates transactions to the AR Transaction Worksheet (ARTW)Tool for validation and approval prior to any Write-Off/Absorption transactions;
• To prepare templates for monthly Top 40 and WWCH review if account managed meets the criteria for inclusion in the list;
• To provide updates and explain the resolution of account issues during AR review on 8th working day of each month (WD8)
• Provide updates, documentation and reports to Corporate Credit as requested

• Provide back-up support to the identified primary account holder in the absence of the primary account holder
• Performs other business-related activities that may be assigned by management from time to time

• Must be knowledgeable on Order to Cash Lifecycle – Order Management, Accounts Receivable, Returns and Warehousing, Taxation
• Must have working knowledge in Billing, Accounting and Finance;
• Must be able to communicate well with internal and external customers using the English language;
• Must be pro-active, resilient, and flexible to changes;
• Must have keen attention to details;
• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Spreadsheet software - Microsoft Excel

• Graduate of a Business Administration, Management Accounting and Accounting
• At least 2 years work experience in customer service and accounts receivable/accounting function
• Experience in Enterprise Resource Planning i.e. SAP is an advantage

• Operations Manager, Business Applications Analysts, Process Analyst

• Shift aligns to geography being supported AP/EMEA/LAD/NA

Lexmark