IT Senior Network/Systems Engineer (Alabang)

Qualifications:

Bachelors degree in computer science, IT, Engineering, or a related field
Minimum of 3 to 5 years of experience in IT and 3 years of networking experience
Preferably with extensive experience in computer network systems, database administration, and system management
Solid understanding and hands-on experience with switches, routers, and Cisco devices
Proficient in reading and creating network diagrams
Experience in Incident Management is a plus
Cisco Certified Network Associate (CCNA) certification required
If CCNA has expired, candidates must have relevant Cisco training and work experience.
Must be amenable to working in shifting schedules
Must be able to work onsite at Alabang US shifts
Immediate start preferred

Key Responsibilities:

Serve as the first point of contact for IT Services Support and Operations teams
Provide first-level incident and service request resolution, monitor availability and continuity of IT services
Coordinate with IT Asset Management and Audit teams to implement actions aimed at improving customer satisfaction
Implement technology migration and system upgrade plans for service-specific needs
Perform routine backup activities and ensure the redundancy of power, systems, and networks
Ensure adherence to IT service continuity processes and assist with troubleshooting escalated issues
Maintain and enhance system availability through proactive monitoring and adjustments
Assist in the development of network diagrams and support network architecture as necessary

Benefits: