Overview Part of a team that functions as a single point of contact for service disruption, service requests, and for request for change. Overall ticket owner comprising of activities but not limited to incident diagnosis and resolution, request fulfillment and management on service-related modifications. Functions and Responsibilities Point of interface for fault management and change management. Responsible for technical troubleshooting and ensure timely resolution. Ensure regular customer communications of status progress on their reported concern. Escalate to high level support for prolonged cases for resolution or require their immediate attention. Attends to service requests and do necessary system configuration and coordinates with high level support if beyond capabilities. Proactive platform and infrastructure monitoring through INMS to ensure platform and service availability. Internal and external supplier/support team liaison to drive for service restoration according to SLA requirement. To undertake special assignments when required. Other tasks / functions that may be assigned as per business requirement. These may change from time to time to reflect the changing requirement of your position and our business. Employment Standards Full-time employment Fresh graduates to a minimum of two (2) years' work experience in the telecommunications industry Flexible to work in a 24x7 shifting schedule. Holds a university degree in engineering or IT related field. Job Skills & Qualifications Knowledge on IP, Microwave and/or Transmission facility Strong telecommunications background. Excellent problem solving and analytical skills used to resolve issues and challenges. Customer-oriented, strong self-motivated, aggressive, and able to work under pressure. Any network certifications are a plus. Show more Show less