NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. We're searching for Delivery Ops Lead to be part of our diverse team of talent here at NCS! If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you! Primary Purpose This role will assist in the leading and supervision of various sub-teams in PMO Finance Ops, PMO Admin & PMO Financial Mgt. The accountability is to ensure the smooth operation of the team, in supporting the onshore PMO Leads and Delivery Teams. Responsibilities Lead and supervise teams handling Finance Ops, Financial Management and Administrative activities. Plan, monitor and balance the workload of the team. Monitor the resource utilization of the team. Monitor the performance (both processing speed and quality) of staff, identify areas for improvement, and provide necessary coaching and guidance. Plan for the transition of new processes and scope, based on the requirements of onshore PMO Lead. Lead in Knowledge Transfer activities to ensure smooth transition of new processes and scope. Prepare work statistics and monthly/ad-hoc reports required by onshore PMO Lead or SG PMO CoE Director. Monitor performance of the operation, analyse non-conformance to service requirements, identify root causes and provide identify improvement and preventive actions. Escalate to IT team on any IT issues faced by staff. Escalate to Corporate Shared Service Lead, SG PMO CoE Director, respective onshore PMO Lead if there are anticipated delays in completion of tasks (e.g. due to system outage, severe weather conditions that lead to temporary office closure). Requirements Proficient in Microsoft 365, specifically Excel, Excel-Pivot Table, Word, PowerPoint, Outlook, Teams, Sharepoint. Experience in working with PowerAutomate and PowerBI will be an added advantage. Working experience of at least 5 years in Finance and Admin operations (added advantage if candidate has previous exposure in IT industry). Experience in leading a team of more than 10 staff, and is able to efficiently lead, coach and supervise the staff within his/her team. Good leadership qualities, able to verbalize the Shared Services Centre mission to staff and motivate them to always keep high service quality. Able to work in a matrix organization. Able to multi-task, work under pressure and manage tight deadlines. Meticulous with a keen eye for details and numbers. Structured, organized, proactive, independent, self-motivated and strong team player. Possesses good interpersonal skills and can communicate well (both written and verbal) with people from different culture and backgrounds. Possesses strong sense of ownership and tenacity. Possesses initiative and disposition with a strong commitment and orientation towards results and high-quality standards Show more Show less