Lead, O2C Service Delivery - Platform
- Taguig City, Metro Manila
- Permanent
- Full-time
- Ensuring Vendors/Restaurants are paid correctly within the expected Service Level Agreement
- Establishing and maintaining effective communication and coordination with stakeholders
- Support in-country teams with relevant insights with monthly reporting
- Managing and building a delivery team, either in-house or outsourced
- Responsible for researching, tracking, and resolving billing issues on a timely basis
- Ensuring the accuracy of invoices with master data before approving payment
- Review / Approve any Revenue recognition journals impacting regional financial and payments (if applicable)
- Continuous improvement of the billing process
- Monitor and ensure SLAs are met, issues escalated and prioritised (for both our internal and outsourced providers)
- Manage the governance process with stakeholders (i.e. weekly, monthly, and quarterly business reviews)
- Support onboarding of any new countries into the regional office
- Other duties as assigned
- 8 years or more of relevant accounting and operations experience, with a degree in Accounting, Business Administration, or Finance.
- 5 years of minimum experience leading a team
- Experienced in either SAP or Oracle ERP systems for Billing
- Familiar with Salesforce (CRM) and integration with ERP systems
- Strong analytical skills and who can foresee upstream and downstream impacts
- Excellent communication and interpersonal skills.
- Knowledge of (or experience in) tech industry or fast-paced environments
- Proficient with Google Suite and Microsoft applications for analysis and reporting
- Process-oriented with an understanding of both financial and operational controls.
- Comfortable working in a fast-paced environment with tight deadlines
- Experience with SQL or the desire to learn
- Familiar with IFRS revenue recognition principles
- Demonstrated project management experience and the ability to work cross-functionally.
- A creative mindset and a willingness to question assumptions and conventional wisdom. You love creating new systems and solving problems via infrastructure and automation.
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food, health and dental insurance, and learning and development opportunities!